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RideLondon takes place from 27 to 29 May 2022. Find out more about the 100-mile ride!

Battery optimisation

Using The Official App on your Android smartphone

We want everyone to make the most of The Official RideLondon App – and if you use an Android smartphone, that means adjusting some of your settings first.

The default settings on Android smartphones are geared towards battery optimisation, which means that the recording of GPS data in the background is turned off. This makes it difficult for you to use the brilliant tracking function on The Official RideLondon App and for loved ones to follow your ride. To fix this, it's important that you turn off battery optimisation on your Android before you get going! 

Scroll down to find your smartphone device and see the simple steps you need to take to enable the correct settings for The Official Ride London App. If you need more information, visit dontkillmyapp.com and click through to the relevant smartphone model. 


Google

  • If you use a Google smartphone such as a Pixel 2 or Pixel 4, especially on Android 10 or later, you do not need to change any of your settings. Good news!



HTC

  • Go to Settings → Battery/Power → Battery optimisation → Not optimised → All apps → The Official RideLondon App → Don't optimise → Done



Huawei

  • Go to your phone settings and add The Official RideLondon App to your list of protected apps. Ignore any energy optimisation or battery saving modes.


Android 9

  • Go to Settings → Apps → Apps → The Official RideLondon App. Then, press App launch and enable all three options in the Manage manually pop-up box – these are Auto-launch, Secondary launch and Run in background. 

Please note that the following Huawei devices have known issues with tracking:

Android 6

  • Huawei Nova, Nova+
  • Huawei P8, P8 Lite
  • Huawei G7, G7 Plus
  • Huawei Mate 7, Mate S
  • Huawei Honor 7, 6, 6 Plus
  • Honor 7, 6, 6 Plus, 4C


Android 7

  • Huawei Mate 9, 8
  • Huawei P9, P9 Plus, P9 Lite
  • Honor 8

 

LG

  • Go to Settings → Battery and Energy saving → Battery usage → Ignore optimizations. Then, disable The Official RideLondon App.

 

Motorola

  • Go to Settings → Battery. Then, tap on the menu on the right of your screen and select Battery optimisation → Not optimised → All apps → The Official RideLondon App → Don't optimise


OnePlus

  • Go to Settings → Battery → Battery optimisation. Then, tap the drop-down-menu and select All apps → The Official RideLondon App → Don't optimise

 

Samsung

  • Power saving mode must first be disabled – to do this, go to Settings → Battery → Power saving mode
  • Then, go to settings → Apps and tap on the menu icon at the top-right of your screen. Next, select Special access → Optimise battery usage → All apps and deactivate for The Official RideLondon App.



Sony

  • Go to Settings → Battery and tap on the menu icon at the top-right of your screen. Then, select Battery optimisation/Exclude from Power saving → Apps → The Official RideLondon App



Xiaomi (MIUI OS)

  • Go to Settings → Battery and power → Apps → The Official RideLondon App
  • Then, go to Settings → Passwords and security → Location. Set the mode to High and enable location access.